SoLoLink does not open
If you see Unable to open SoLoLink, check your internet connection and select Try again. This reloads the information the app needs without clearing your account or saved work. If the problem continues, choose Visit the help center on that screen.
My preferred public URL is unavailable
Public page names must be unique. If SoLoLink reports that a username is already taken, choose another name and wait for the available confirmation before selecting Create Link Page.
A button does not open the expected destination
Open the block in the editor and verify its destination:
- Use the complete web address, including
https://, for web destinations. - For Event blocks, verify the Registration URL.
- For Offer and Action blocks, verify the Destination URL.
- For newsletter, booking, donation, menu, and contact actions, verify the external provider page is public and still available.
These actions open the external service you configure. SoLoLink does not receive or store submissions or payments completed on that service.
For music pages, SoLoLink shows a streaming-service button only after it finds and verifies a direct page for the exact song and artist. A missing service button means that service did not return a trustworthy direct match. It does not mean the whole music page is broken. Search pages and similarly named covers or remixes are intentionally excluded so visitors are not sent to the wrong recording.
Spotify, Amazon Music, and YouTube Music buttons are added only after SoLoLink
finds exact recording metadata in those services' public catalogs. YouTube
Music can also use an exact official artist or Artist - Topic upload when its
Music catalog omits the recording. Napster no longer offers its former licensed
streaming catalog, so SoLoLink does not create new Napster buttons.
A social profile is missing from the public page
Open the social profile in the editor and confirm that it is not hidden. Then verify the profile destination and the selected icon or button layout. Threads and Bluesky are supported destinations.
I cannot find a block
In the page editor, choose Browse all blocks. Action, Event, Offer, Contact, Podcast, Newsletter, Accordion, and social blocks are available on Free. Tip Jar and Product blocks require Pro.
QR colors are unavailable
Free includes a fixed high-contrast QR code with PNG and SVG download on the web. Starter and higher plans add approved colors and an optional logo. If a custom color is rejected, choose colors with stronger contrast so the QR code remains scannable.
A scheduled or video option is locked
Scheduled visibility, video previews, and advanced analytics require Pro. A locked control should show the plan required to use it.
Google sign-in did not finish
Return to the SoLoLink login page and choose Try Google again. Complete Google authentication in the visible Google window. After Google confirms the account, SoLoLink returns you to the destination shown on the login screen.
If the problem continues, use the canonical Help Center at
https://help.sololink.link.